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Rental FAQs

updated on January 8, 2026

How do I place a rental order?

To place a rental order, please submit an inquiry through our website or contact us via email with the following details:

  • Event Date (mmm, dd, 2026)

  • Venue Name and Address

  • Wish List of the Rental Items (quantity, name of the rental items, size/colour if any).

For example,

80x No. 18 Thonet Chair - walnut

40x Hurricane Glass Shade 40cm (XS)​

  • Preferred logistics option (self pick-up or delivery)

Once we receive your inquiry, we will provide a customized quote based on item availability, rental duration, and logistics requirements. A signed contract and deposit are required to secure your reservation. Orders are confirmed only once both are received.

What rental fulfillment options do you offer?

We currently offer two rental fulfillment options:

1. Self Pick-Up & Self Drop-Off

Clients may collect and return rental items directly from our warehouse during scheduled business hours. This option is best suited for smaller orders or clients with appropriate transportation and handling capacity.

Please note:

  • Pick-up and drop-off times must be pre-arranged in advance, and we will provide available time slots for clients to select from.

  • Clients are responsible for the safe transportation, handling, and return of all items

  • Damage or loss during the rental period will be the client’s responsibility

2. Delivery & Pick-Up by Sie Collection

Sie Collection provides delivery/pickup and onsite services based in metro Vancouver. It's a first come, first serve basis.

Our delivery service includes:

  • Round-trip transportation

  • Loading and unloading

  • Scheduling coordination

  • On-site drop-off and retrieval within agreed time windows

Delivery and pick-up fees are quoted as a flat service rate based on location, order size, and event logistics.

What is the standard rental period for self pick-up & drop-off?

For self pick-up & self drop-off orders, the standard rental period is:

  • Pick-up: One (1) business day prior to the event

  • Drop-off: One (1) business day after the event 

    • ​Exceptions for weekend events, items may be picked up on Friday and returned on the following Monday. If Monday is the statutory holiday, items may be returned the day after.

Extended rental periods may be available upon request and are subject to additional fees and item availability.

When is my rental order considered confirmed?

Your rental order is considered confirmed once:

  • The rental contract has been signed, and

  • The required non-refundable deposit has been received

Inventory is not held until both conditions are met.

Are there any discounts for large quantity orders?

We do NOT offer discounts based on order size or item quantity.

Our pricing reflects the quality of our inventory, ongoing maintenance, and the operational handling required for each rental item, regardless of volume. This ensures consistent standards across all events.

What happens if items are damaged or missing?

Clients are responsible for all rented items from the time of pick-up or delivery until return. Fees may apply for cleaning, repair, replacement, or loss beyond normal wear and tear. 

Do you provide set-up and tear-down services?

For events requiring on-site assistance—such as chair set-up, tear-down, or flipping chairs from a ceremony space to a reception space within the same venue—this may be available as an additional service, subject to availability, venue rules, and staffing requirements.

Please note that chair flipping typically requires a tight turnaround window and advance coordination. Requests must be discussed and confirmed prior to booking.

Why do you require a valid credit card on file if we are paying via e-transfer?

We require a valid credit card on file for security and damage coverage purposes only.

The card will not be charged unless there are additional costs incurred after the event, such as:

  • Damage beyond normal wear and tear

  • Missing or unreturned items

  • Excessive cleaning required

  • Late returns or unauthorized extensions

This policy helps ensure a smooth return process and protects the condition of our inventory.

Can I change my order after booking?

Order changes may be permitted prior to the balance due date, subject to item availability and operational constraints.

Changes requested after the final balance is paid may not be accommodated. Additional fees may apply if changes affect logistics, labor, or delivery requirements.

All changes must be confirmed in writing to be valid.

Can I cancel my order?

Cancellations must be submitted in writing at least 15 business days before the event date.

  • The 30% deposit is non-refundable under all circumstances.

  • Any payment made prior to the termination date is non-refundable. 

  • If cancellation occurs after the final balance has been paid, additional cancellation fees may apply, as outlined in your rental agreement.

This policy reflects inventory reservation, preparation, and scheduling commitments made for your event.

How does payment work?

A 30% non-refundable deposit, calculated from the total rental fee, is required to secure your order and reserve inventory.

The remaining balance is due fifteen (15) days prior to the scheduled pick-up or delivery date.

Orders are not considered confirmed until the deposit is received and the contract is signed.

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